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Douglas_Knight comments on Your Most Valuable Skill - Less Wrong
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I guess I was curious if you (1) had generalized knowledge about this skill... like in what sorts of situations will this work in and what situations will this fail in? Are excuses needed? If so when? Are tone, attitude and delivery important? Is there backlash from refusing? Most people seem to think this is a good way to get fired, if this is wrong why do they think this? etc.
Also (2) do you have a particularly insightful or entertaining anecdotes of you using this skill? What is biggest request you've refused? Are there refusals you regret making? etc.
I suspect that clay's suggestion does require a shadow of an excuse. "No, I can't" is probably worlds better than "Nope." Recall that illusions of excuses ("I need to") were shown to help cutting in line at the xerox.