I VERY strongly agree with this post in general. I do have one objection though.

Most importantly, in my experience, fully recognizing that people are in general crazy and stupid has been the major enabler of positive interaction with them. The members of our community are prone to judging and condemning most people for behaving badly, and most people will continue to behave badly if judged, but if accepted as stupid and crazy and treated kindly they will be more likely to improve.

To me, of the other points 7 and 8 seem particularly important.