The "people" in the quoted bit are correct. This is not science; this is statistical analysis.
It is possible that an individual would be better served by this social network, though I have generally agreed that a physician who treats himself has a fool for a patient, and the more so for a layman who neglects to consult competent medical authorities. These social networks certainly cannot take the place of original research; they rely on existing observed trends.
This depends on the situation.
With a rare diagnosed conditions it is kind of easy for the patient to have more knowledge than a typical doctor. The doctor has heard 15 minutes about it 20 years ago in med school while the patient has gone through all the recent research.
Self-diagnosing is typically problematic. Self-managing chronic conditions is many times quite rational.
When you're suffering from a life-changing illness, where do you find information about its likely progression? How do you decide among treatment options?
You don't want to rely on studies in medical journals because their conclusion-drawing methodologies are haphazard. You'll be better off getting your prognosis and treatment decisions from a social networking site: PatientsLikeMe.com.
PatientsLikeMe.com lets patients with similar illnesses compare symptoms, treatments and outcomes. As Jamie Heywood at TEDMED 2009 explains, this represents an enormous leap forward in the scope and methodology of clinical trials. I highly recommend his excellent talk, and I will paraphrase part of it below.