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JGWeissman comments on The Graviton as Aether - Less Wrong
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Seriously. Apparently, I wrote the key insight she needed (not knowing that it was the missing insight), but she didn't click on it the first time, and then, as I am asking questions to try to narrow down what the confusion is, something I said, as a side effect, prompted her to read that insight again and she got it. Now, how can one systematically replicate a win like that?
Be polite and patient when people are confused?
Well, that is important. But that is more part of not automatically failing, than actually making progress towards dispelling the confusion.
Lacking understanding, that's the best advice I can give.