BenAlbahari comments on Open Thread: March 2010, part 2 - Less Wrong

4 Post author: RobinZ 11 March 2010 05:25PM

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Comment author: BenAlbahari 12 March 2010 06:23:12AM 3 points [-]

Bad design choices are much more expensive to fix down the road than when they were were created. You seem to be saying that any time spent addressing this issue is worthless in comparison to spending more time empathizing with the customer.