JulianMorrison comments on Multiple Choice - Less Wrong
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The "including verbal behavior" bit in the summary was really what I had in mind. I think that while we may act according to expected utility, we rarely remember to speak according to expected utility, and this is especially significant around sensitive topics where being careless with words can cause harm.
Speech is hella hard to be rational about because the penalty for inaction when speaking in groups is high - if you value having a chance to speak, and if your group isn't using a formal scheduling algorithm to give all would-be speakers their time slice. You can end up entirely excluded from the conversation just for hesitating. Therefore in most circumstances people speak "from cache", so it seems to me.
Ever hung out with a group of friends who used a talking stick or similar token? If so, was the average quality of conversation much higher than with other groups of similar size and median IQ?