Assuming there's something to what she says, it would be interesting to consider why this is happening. Why is competence so hard to come by in the cryonics world? Is it because cryonics is a small isolated community that tends to operate more by group loyalty rather than meritocracy? Are there other factors of the small scale, such as a relatively small hiring pool? Does belief in cryonics tend to act as a negative filter towards responsible people, or towards responsible thinking?
Competence is pretty hard to come by in any industry. There's no reason to expect cryonics to be different, especially when you can't really tell from the outside which companies are competent until it becomes time to revive people.
I recently found something that may be of concern to some of the readers here.
On her blog, Melody Maxim, former employee of Suspended Animation, provider of "standby services" for Cryonics Institute customers, describes several examples of gross incompetence in providing those services. Specifically, spending large amounts of money on designing and manufacturing novel perfusion equipment when cheaper, more effective devices that could be adapted to serve their purposes already existed, hiring laymen to perform difficult medical procedures who then botched them, and even finding themselves unable to get their equipment loaded onto a plane because it exceeded the weight limit.
An excerpt from one of her posts, "Why I Believe Cryonics Should Be Regulated":