So if it is to be considered as a criticism at all (and your comment seemingly supports the notion that it is), it's not simply a criticism of the cryonics industry, but of cryonics itself.
So? Why is her opinion on the technical feasibility or personal desirability of cryonics at all relevant to her claims of organizational or technical incompetence on the part of current cryonics organizations?
Only accepting criticisms from true believers is a common cult failure mode, which I would strongly warn you against. It seems like someone on the cryonics side ought to double-check a few of her specific claims; does a case report she claims suggest incompetence contain the text she says it does? Do independent medical experts (just email twenty professors at universities, you ought to get at least one response) agree with a simplified version of the claim? (for example, "a vascular surgeon that takes 30 minutes to cannulate a femoral artery is unqualified to perform surgery", with all the technical word's accuracy limited by my memory and my time writing this post- I am not a doctor)
If so, then something is rotten in the state of Denmark, regardless of who pointed it out originally.
So? Why is her opinion on the technical feasibility or personal desirability of cryonics at all relevant to her claims of organizational or technical incompetence on the part of current cryonics organizations?
Does it need to be? Her claims of organizational and technical incompetence could be entirely factual and she could still be doing more damage than help to the cryonics cause, if she takes a bad situation (the current unpopularity of cryonics) and makes it worse by presenting valid arguments in ways that overemphasize their actual importance. All t...
I recently found something that may be of concern to some of the readers here.
On her blog, Melody Maxim, former employee of Suspended Animation, provider of "standby services" for Cryonics Institute customers, describes several examples of gross incompetence in providing those services. Specifically, spending large amounts of money on designing and manufacturing novel perfusion equipment when cheaper, more effective devices that could be adapted to serve their purposes already existed, hiring laymen to perform difficult medical procedures who then botched them, and even finding themselves unable to get their equipment loaded onto a plane because it exceeded the weight limit.
An excerpt from one of her posts, "Why I Believe Cryonics Should Be Regulated":