As I understand it, Maxim makes two claims:
SA underdelivers and overcharges for services, ("incompetence") while representing itself in a disingenuous and probably legally prohibited way.
The industry SA operates in should be regulated because of claim 1.
It appears to me that your counterargument for Claim 1 is to claim that's a poor definition of incompetence.
Your replacement definition- "not as good as a real competitor"- is not one I've ever heard of, and I strongly contest that is the common understanding. Is Miss Cleo "competent" at predicting the future because she's just as good as the next psychic hotline? Or are psychics who present themselves as anything but entertainers incompetent at their stated goal?
But even if we grant your replacement definition, Claim 1 barely changes. We have two options: narrow our focus to services SA provides that are provided by competitors or switch words from 'incompetent' to 'fraud'.
One of the serious things Maxim has said is that SA and others have spent their time recreating devices that could have been bought cheaper, better, and faster by using currently available devices. That's hardly a good use of customer or benefactor money, and delays like that seem inexcusable if you believe effective cryonics stands between mortality and immortality.
On the other hand, simply misrepresenting themselves is sufficient to earn the "fraud" description and be a target for regulation (either new, or already existing), even if the word 'incompetent' is inappropriate.
If I recall correctly, SA charges CI members $60,000 for field standby, stabilization, and transport. SA does approximately one or two cases per year, apparently using contract perfusionists and surgeons when available for the blood washout phase of procedures. The alternative for CI members is simple packing in ice some unspecified period after legal death, and shipment by a local mortician; no cardiopulmonary support, no associated rapid cooling, no blood washout.
...As I understand it, Maxim makes two claims:
SA underdelivers and overcharges for servi
I recently found something that may be of concern to some of the readers here.
On her blog, Melody Maxim, former employee of Suspended Animation, provider of "standby services" for Cryonics Institute customers, describes several examples of gross incompetence in providing those services. Specifically, spending large amounts of money on designing and manufacturing novel perfusion equipment when cheaper, more effective devices that could be adapted to serve their purposes already existed, hiring laymen to perform difficult medical procedures who then botched them, and even finding themselves unable to get their equipment loaded onto a plane because it exceeded the weight limit.
An excerpt from one of her posts, "Why I Believe Cryonics Should Be Regulated":