I'm sure most intelligent people are able to ascertain that, when someone fills a report with medical jargon and refers to “surgeons” and a “backup surgeon,” their intent is to deceive the reader into believing qualified medical personnel were present.
The other explanation would be that she was honestly concerned for the image of the company and did not think things through as to whether this would be deceptive or not.
Assume good faith. Why not? Most people are neither particularly malicious nor particularly stupid, but are subject to the same standard cognitive biases that every other human is.
I recently found something that may be of concern to some of the readers here.
On her blog, Melody Maxim, former employee of Suspended Animation, provider of "standby services" for Cryonics Institute customers, describes several examples of gross incompetence in providing those services. Specifically, spending large amounts of money on designing and manufacturing novel perfusion equipment when cheaper, more effective devices that could be adapted to serve their purposes already existed, hiring laymen to perform difficult medical procedures who then botched them, and even finding themselves unable to get their equipment loaded onto a plane because it exceeded the weight limit.
An excerpt from one of her posts, "Why I Believe Cryonics Should Be Regulated":