Imagine a group discussion intended to chose one of four options. Language being what it is, the names of the options come with emotional baggage, the good option, the wise option, the bad option, the foolish option. A group of mundanes will have a lively discussion. Having picked either the good option or the wise option, they will go away believing that they discussed the matter thoroughly, little suspecting that bad option and the foolish option never stood a chance in the discussion, whatever their merits.
The emotional baggage of terminology plays out in different ways in different contexts. If you are playing to win, you will try to crank up the level of emotion. In the abortion debate in America one side tries to win by framing it as choice versus slavery while the other side tries to win by framing it as life versus death.
If you are trying to find the truth, you need to push back against language doing your thinking for you. When smart people are having a group discussion intended to chose one of four options they notice that they labeled the options wise, good, foolish, bad, and spot the danger. The convention among smart people is to level the playing field, by relabeling the options wise => smug, good => priggish, foolish => subtle, bad => hard-headed,... something like that.
Once the labels have been neutralised, the options can be discussed objectively. The mainstream guy doesn't feel under social pressure to argue for the common-sense option, the contrarian guy doesn't feel under social pressure to argue to the wacky option. They can talk mechanisms and consequences.
Conflict arises when a mundane slaps a feelgood label on their preferred option and a smart person rips off the feelgood label and replaces it with a snarky label. The top level post frames this as the smart person being rude and needing to solve this by being polite. That might be correct, but I'm unhappy about the way that the conclusion is prejudged by the choice of labels.
The Purpose of This Post: I think many smart people "defect" by accident.
Accident? That is a slippery concept with the conscious layered over the sub-conscious running on untrusted hardware. Mundanes aren't using emotional labels willy-nilly and accidentally trashing their preferred option with a label with negative emotional connotations. Its all neuro-typical, all the time. If you ask a mundane "I know that you are awfully proud of your ape ancestry and hate having to talk like we are in the Logic Room on Planet Vulcan, but can you please give it a rest for five minutes so that we can get some work done?", well, you are so not going to get five minutes of calm logic.
The rules of politeness are there to be gamed and they get gamed hard.
If you're at a meeting and someone gives a presentation and asks if anyone has questions, and you ask point-blank, "But we don't have the budget or skills to do that, how would we overcome that?" - then, that seems like a highly reasonable question. It's probably very intelligent.
Yeah, well, how did that happen? It's not like the presenter was unaware of the importance of budget and skills.
"This seems like an amazing idea and a great presentation. I wonder how we could secure the budgeting and get the team for it, because it seems like it'd be a profitable if we do, and it'd be a shame to miss this opportunity."
Now you have conceded that the idea is a really good one, upgrading it because you felt obliged to be polite about the presenters lack of concern over budget and skills. That wasn't an accident; you've been out maneuvered.
I'm in strong agreement with lionhearted about the importance of developing social skills, both by reading books and cultivating awareness in real life. But where does it take you?
One place it takes you is a greater awareness of setups. You try to be polite but you start noticing the person who wants to get their way has set things up so that if you disagree you will come across as rude. You could develop a thick skin about the social awkwardness. You could try to avoid them. You could try to see it coming and engage in a social fencing match, trying to dodge being backed into a corner where you must either submit or give offense. None of this works all that well.
There is a fork ahead in your personal path. Do you exploit the rules of politeness and become the kind of person that others find it difficult to say no to? Do you deliberately reject that path, and leave other people polite outs?
And what of your role as passive participant in social set ups? If you suspect that some-one deliberately left obvious stuff out of their presentation, intending to run out the clock on the question and answer session before it got on to the tough questions, how are you going to feel about somebody else falling for the gambit and taking up time in the meeting with polite padding on their questions?
The deep problem here is that it is never deliberate. Mr A gives his presentation and accidently leaves out some obvious points. Mr B is there when Mr A gets an easy time of it because the weaknesses in Mr A's presentation got passed over in favour of going over the stuff that got left out. Mr B learns by example (not analysis) that this is the way you do things: leave out some obvious stuff so that there are some obvious questions to ask with easy answers. Mr B can probably feel the emotional comfort of not facing awkward questions even though he doesn't know how the trick works. He does it, but he doesn't intend it, and if you call him on it you will get a perfectly genuine blank look.
What do you think about cultivating a reputation for social awkwardness for the explicit purpose of opting out of these kinds of games? If you always just speak your mind, politeness be damned, wouldn't people excuse you for it after a while? Plus, you can free up a lot of mental resources for other purposes.
Related to: Rationalists Should Win, Why Our Kind Can't Cooperate, Can Humanism Match Religion's Output?, Humans Are Not Automatically Strategic, Paul Graham's "Why Nerds Are Unpopular"
The "Prisoner's Dilemma" refers to a game theory problem developed in the 1950's. Two prisoners are taken and interrogated separately. If either of them confesses and betrays the other person - "defecting" - they'll receive a reduced sentence, and their partner will get a greater sentence. However, if both defect, then they'll both receive higher sentences than if neither of them confessed.
This brings the prisoner to a strange problem. The best solution individually is to defect. But if both take the individually best solution, then they'll be worst off overall. This has wide ranging implications for international relations, negotiation, politics, and many other fields.
Members of LessWrong are incredibly smart people who tend to like game theory, and debate and explore and try to understand problems like this. But, does knowing game theory actually make you more effective in real life?
I think the answer is yes, with a caveat - you need the basic social skills to implement your game theory solution. The worst-case scenario in an interrogation would be to "defect by accident" - meaning that you'd just blurt out something stupidly because you didn't think it through before speaking. This might result in you and your partner both receiving higher sentences... a very bad situation. Game theory doesn't take over until basic skill conditions are met, so that you could actually execute any plan you come up with.
The Purpose of This Post: I think many smart people "defect" by accident. I don't mean in serious situations like a police investigation. I mean in casual, everyday situations, where they tweak and upset people around them by accident, due to a lack of reflection of desired outcomes.
Rationalists should win. Defecting by accident frequently results in losing. Let's examine this phenomenon, and ideally work to improve it.
Contents Of This Post
Background - On Analytical Skills and Rhetoric
From Paul Graham's "Why Nerds Are Unpopular" -
I believe that "defecting by accident" is a result of not learning how different phrasing of words and language can dramatically effect how well your point is taken. It's been a general observation of mine that a lot of people in highly intellectual disciplines like mathematics, physics, robotics, engineering, and computer science/programming look down on social skills.
Of course, they wouldn't phrase it that way. They'd say they don't have time for it - they don't have time for gossip, or politics, or sugarcoating. They might say, "I'm a realist" or "I say it like it is."
I believe this is a result of not realizing how big the difference in your effectiveness will be depending on how you phrase things, in what order, how well you appeal to another person's emotions. People in highly analytical disciplines often care about "just the facts" - but, let's face it, we highly analytical people are a great minority of the population.
Sooner or later, you're going to have something you care about and you're going to need to persuade someone who is not highly analytical. At that point, you run some serious risks of failure if you don't understand basic social skills.
Now, most people would claim that they have basic social skills. But I'm not sure this is borne out by observation. This used to be a very key part of any educated person's studies: rhetoric. From Wikiedpia: "Rhetoric is the art of using language to communicate effectively and persuasively. ... From ancient Greece to the late 19th Century, it was a central part of Western education, filling the need to train public speakers and writers to move audiences to action with arguments."
Rhetoric is now frequently looked down upon by highly intelligent and analytical people. Like Paul Graham says, it's not that intellectuals can't learn it. It's that they think it's not a good use of their time, that they'd rather be smart instead.
Defecting by Accident
Thus, you see highly intelligent people do what I now term "defecting by accident" - meaning, in the process of trying to have a discussion, they insult, belittle, or offend their conversational partner. They commit obvious, blatant social faux pases, not as a conscious decision of the tradeoffs, but by accident because they don't know better.
Sometimes defecting is the right course of action. Sometimes you need to break from whoever you're negotiating with, insist that things are done your way, even at their expense, and take the consequences that may arise from that.
But it's rarely something you should do by accident.
I'll give specific, clear examples in a moment, but before I do so, let's look at a general example of how this can happen.
If you're at a meeting and someone gives a presentation and asks if anyone has questions, and you ask point-blank, "But we don't have the budget or skills to do that, how would we overcome that?" - then, that seems like a highly reasonable question. It's probably very intelligent.
What normal people would consider, though, is how this affects the perception of everyone in the room. To put it bluntly - it makes the presenter look very bad.
That's okay, if you decide that that's an acceptable part of what you're doing. But you now have someone who is likely to actively work to undermine you going forwards. A minor enemy. Just because you asked a question casually without thinking about it.
Interestingly, there's about a thousand ways you could be diplomatic and tactful to address the key issue you have - budgeting/staffing - without embarrassing the presenter. You could take them aside quietly later and express your concern. You could phrase it as, "This seems like an amazing idea and a great presentation. I wonder how we could secure the budgeting and get the team for it, because it seems like it'd be a profitable if we do, and it'd be a shame to miss this opportunity."
Just by phrasing it that way, you make the presenter look good even if the option can't be funded or staffed. Instead of expressing your concern as a hole in their presentation, you express it as a challenge to be overcome by everyone in the room. Instead of your underlying point coming across as "your idea is unfeasible," it comes across as, "You've brought this good idea to us, and I hope we're smart enough to make it work."
If the real goal is just to make sure budgeting and funding is taken care of, there's many ways to do that without embarrassing and making an enemy out of the presenter.
Defecting by accident is lacking the awareness, tact, and skill to realize what the secondary effects of your actions are and act accordingly to win.
This is a relatively basic problem that the majority of "normal" people understand, at least on a subconscious level. Most people realize that you can't just show up a presenter and make them look bad. Or at least, you should expect them to be hostile to you if you do. But many intelligent people say, "What the hell is his problem? I just asked a question."
This is due to a lack of understanding of social skills, diplomacy, tact, and yes, perhaps "politics" - which are unfortunately a reality of the world. And again, rationalists should win. If your actions are leading to hostility and defection against you, then you need to consider if your actions are the best possible.
"Why Our Kind Can't Cooperate"
Eliezer's "Why Our Kind Can't Cooperate" is a masterpiece. I'm only going to excerpt three parts, but I'd recommend the whole article.
Indeed, that's a problem. Eliezer continues:
And finally, this point, which is magnificent -
On Being Pedantic, Sarcastic, Disagreeable, Non-Complimentary, and Otherwise Defecting by Accident
You might not realize it, but in almost all of human civilization it's considered insulting to just point out something wrong someone is doing without any preface, softening, or making it clear why you're doing it.
It's taken for granted in some blunt, "say it like it is" communities, but it's usually taken as a personal attack and a sign of animosity in, oh, 90%+ of the rest of civilization.
In these so-called "normal people's societies," correcting them in front of their peers will be perceived as trying to lower them and make them look stupid. Thus, they'll likely want to retaliate against you, or at least not cooperate with you.
Now, there's a time and place to do this anyways. Sometimes there's an emergency, and you don't have time to take care of people's feelings, and just need to get something done. But surfing the internet is not that time.
I'm going to take some example replies from a recent post I made to illustrate this. There's always a risk in doing this of not being objective, but I think it's worth it because (1) I tend to read every reply to me and carefully reflect on it for a moment, (2) I understand exactly my first reactions to these comments, and (3) I won't have to rehash criticisms of another person. Take a grain of salt with you since I'm looking at replies to myself originally, but I think I can give you some good examples.
The first thing I want to do is take a second to mention that almost everyone in the entire world gets emotionally invested in things they create, and are also a little insecure about their creations. It's extraordinarily rare that people don't care what others' think of their writing, science, or art.
Criticism has good and bad points. Great critics are rare, but they actually make works of creation even in critique. A great critic can give background, context, and highlight a number of relevant mainstream and obscure works through history that the piece they're critiquing reminds them of.
Good critique is an art of creation in and of itself. But bad critique - just blind "that's wrong" without explaining why - tends to be construed as a hostile action and not accomplish much, other than signalling that "heroic disagreement" that Eliezer talks about.
I recently wrote a post titled, "Nahh, that wouldn't work". I thought about it for around a week, then it took me about two hours to think it through, draw up key examples on paper, choose the most suitable, edit, and post it. It was generally well-received here on LW and on my blog.
I'll show you three comments on there, and how I believe they could be subtly tweaked.
1.
2.
3.
Now, I spend a lot of time around analytical people, so I take no offense at this. But I believe these are good examples of what I'd call "accidental defection" - this is the kind of thing that produces a negative reaction in the person you're talking to, perhaps without you even noticing.
#1 is kind of clever pointing out a spelling error. But you have to realize, in normal society that's going to upset and make hostile the person you're addressing. Whether you mean to or not, it comes across as, "I'm demonstrating that I'm more clever than you."
There's a few ways it could be done differently. For instance, an email that says, "Hey Sebastian, I wanted to give you a heads up. I saw your recent post, but you spelled "wisen" as "wizen" - easy spelling error to make, since they're uncommonly used words, but I thought you should know. "Wizen" means for things to dry up and lose water. Cheers and best wishes."
That would point out the error (if that's the main goal), and also engender a feeling of gratitude in whoever received it (me, in this case). Then I would have written back, "Hey, thanks... I don't worry about spelling too much, but yeah that one's embarrassing, I'll fix it. Much appreciated. Anyways, what are you working on? How can I help?"
I know that's how I'd have written back, because that's how I generally write back to someone who tries to help me out. Mutual goodwill, it's a virtuous cycle.
Just pointing out someone is wrong in a clever way usually engenders bad will and makes them dislike you. The thing is, I know that's not the intention of anyone here - hence, "defecting by accident." Analytical people often don't even realize they're showing someone up when they do it.
I'm not particularly bothered. I get the intent behind it. But normal people are going to be ultra-hostile if you do it to them. There's other ways, if you feel the need to point it out publicly. You could "soften" it by praising first - "Hey, some interesting points in this one... I've thought about a similar bias of not considering outcomes if I don't like what it'd mean by the world. By the way, you probably didn't mean wizen there..." - or even just saying, "I think you meant 'wisen' instead of 'wizen'" - with links to the dictionary, maybe. Any of those would go over better with the original author/presenter whom you're pointing out the error to.
Let's look at point #2. "FWIW, I think posts like this are more valuable the more they include real-world examples; it's kind of odd to read a post which says I had theory A of the world but now I hold theory B, without reading about the actual observations."
This is something which makes people trying to help or create shake their head. See, it's potentially a good point. But after someone takes some time to create something and give it away for free, then hearing, "Your work would be more valuable if you did (xyz) instead. Your way is kind of odd."
People generally don't like that.
Again, it's trivially easy to write that differently. Something like, "Thanks for the post. I was wondering, you mentioned (claim X), but I wonder if you have any examples of claim X so I can understand it better?"
That one has - gratitude, no unnecessary criticism, explains your motivation. All of which are good social skill points, especially the last one as written about in Cialdini's "Influence" - give a reason why.
#3 - "An interesting start, but I would rather see this in Discussion -- it's not fully adapted yet, I think..."
Okay. Why?
The difference between complaining and constructive work is looking for solutions. So, "There's some good stuff in here, but I think we could adapt it more. One thing I was thinking is (main point)."
Becoming More Self-Aware and Strategic; Some Practical Social Guidelines
From Anna Salamon's "Humans Are Not Automatically Strategic" -
Anna points out that people don't automatically ask what they're trying to achieve. You don't, necessarily, ask what you're trying to achieve.
But I would recommend you do ask that before speaking up socially. At least for a while, until you've got the general patterns figured out.
If you don't, you run the risk of antagonizing and making people hostile to you who would otherwise cooperate and work with you.
Now, I've heard smart people say, "I don't have time for that." This is akin to saying, "I don't have time to achieve what I want to achieve."
Because it doesn't take much time, and it makes you much more effective. Asking, "What am I trying to achieve here?" goes a long way.
When commenting on a discussion site, who are you writing for? For the author? For the regular readers? What's your point in replying? If your main point is just to "get to truth and understanding," then what should your secondary considerations be? If there's a conflict between the two, would you prefer to encourage the author to write more, or to look clever by pointing out a pedantic point?
I understand where you're coming from, because I used to come from the same place. I was the kid who argued with teachers when they were wrong, not realizing the long term ramifications of that. People matter, and people's feelings matter, especially if they have sway over your life, but even if they don't have sway over your life.
To that, here's some suggestions I think would make you more effective:
Following some of these simple points will make you much more effective socially. I feel like a lot of times analytical and intelligent people study really hard, difficult problems, while ignoring basic considerations that have much more immediate and larger impact.
Further reading:
Edit: Lots of comments on this. 130 and counting. The most common criticism seems to be that adding fluff is a waste of time, insincere, and reduces signal:noise ratio. I'd encourage you to actually try it instead of just guessing - a quick word of thanks or encouragement before criticizing creates a more friendly, cooperative environment and works well. It doesn't take very long, and it doesn't detract from S:N ratio much, if at all.
Don't just guess here. Try it out for a month. I think you'll be amazed at how differently people react to you, and the uptake on your suggestions and feedback and ability to convince and teach people. Of course, you can construct examples of going overboard and it being silly. But that's not required - just try to make everything 10% more gracious, and watch how much your effectiveness increases.