pure-awesome comments on Defecting by Accident - A Flaw Common to Analytical People - Less Wrong
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Something I have trouble remembering:
To someone for whom it is normal to choose words carefully and connote respect, it's obvious that this is the right way to go about things--it gets other people on your side, so you don't have to fight as much to get what you want or convince people of something. It's also more pleasant to be around, and is the way you wish to be treated.
To someone for whom it is normal to be as direct, clear, and efficient in language as possible, it's obvious that this is the right way to go about things--it's much more honest than insincere fluff and doesn't waste everybody's time. It's also more pleasant to be around, and is the way you wish to be treated.
The bit I particularly have trouble remembering is that neither person would believe that if their method didn't work for them. If you practice one of the above policies, I can reasonably assume that you get results from it which are acceptable to you. There appears to be a fairly strong division between people who have that experience with the former strategy, and those who have that experience with the latter strategy. Seeing that, I find myself wondering which of these scenarios is most accurate:
The reason I care about which of these scenarios is most accurate is that they change what kind of conversation about them is appropriate. If different strategies work for different people, then trying to convince someone else to use yours is unproductive other-optimizing. If they apply to different situations, it might be interesting to examine the differences in experience that lead to each preference. If they're both good tools, that suggests it could be worthwhile for each of us to work on the one we're worse at. And, finally, if one of them is actually better, we can carry on trying to convince each other of which one that is.
My intuition is that defaulting to courtesy, if it is not uniformly the more useful strategy, is at least more useful in the vast majority of cases. However, I do not trust my intuition on this, because that is the strategy which is much easier and more enjoyable for me to use. When I try to think of real reasons to hold that belief, other than "it's worked for me," two come to mind: one is that the courteous strategy seems like it requires more skill/effort (even people who don't prefer it seem to think so), and I don't see why that would have developed if it weren't valuable; the other is that I've read or heard several people (including the OP) say that they used to prefer the blunt strategy, but have learned to use and now see the value in the other one; I have never seen anyone describe the opposite experience.
If I'm wrong, I would like to be convinced that I'm wrong, and I feel strongly enough that I'm right that I don't think I can do that on my own. Here are some ways you could convince me:
Here is a fairly narrow one: when you are correcting someone who has made a serious error which they will immediately recognize as an error when it is pointed out to them.
An example took place earlier here on this thread. Lionhearted had just stated that he would bow out of the discussion now. Wedrifid misread what was written, seeing "I'm bowing out for now", where lionhearted had actually written "I'm bowing out now". Wedrifid responded intemperately, making a particularly big deal of the withdrawal "for now", interpreting it as a kind of threat to return. (This comment has since been deleted by its author.)
I pointed out wedrifid's error bluntly, and was even so discourteous as to tease him on his embarrassing error. I am confident that this was the right way to handle this kind of mistake. Anything softer would have been condescending.
So that is one situation where bluntness strikes me as clearly best. But I'm not sure that this situation generalizes well. If the mistake were less serious (a typo, say) then the superiority of bluntness is debatable. If the mistake were less clearcut, then it would probably be wise to include some justification of the judgment that it really is a mistake.
Do you find this condescending?
"You seem to have misread his comment--he said 'bowing out now,' not 'for now.'"
If so, can you explain why? Whether you do or not, what significantly worse result would you expect from that response, as opposed to teasing him about it?
Perplexed visibly gained respect and rapport using his response. Yours would probably have just been given no response. This is just an instance where Perplexed is just better able to read the social landscape than you and so better able to calibrate his response toward gaining social capital. If he wasn't familiar with the situation, less tuned in to the social dynamics, then he would have been well served by 'playing it safe'. Presuming too much rapport would have been a risk - politeness is a better default.
Hmm--my goal is to inform the other person of the error. This does not require them to respond.
Your goal is a lot more than pointing out an error. You have social ends you wish to achieve - hence your whole participation in the thread. It is that element of communication that is not mere information that we are all discussing.
In actual practice I behave the way I described; I like to think that if this were drastically counterproductive for my goals, I would have noticed by now.
At any rate, the goal under discussion was informing the other person of the error in a way that didn't result in defensiveness or aggression.
I am comfortable with the relevance of my statements to the goal under discussion as described by yourself, above. I can attest to the superiority of Perplexed's approach to precisely said goal. When done well it will produce less defensiveness and aggression.
What you do personally in your life isn't a subject that I have or would comment on - I speak only to the specific context here wherein Perplexed presented a near-optimal solution.
No. That is fine too. The teasing was inessential.
Well, that's as much politeness as I was talking about, so I still think it's no worse than bluntness would have been.
Absolutely! You gave no insult at all. You could have, if you wanted to play the polite courtier.