Yvain comments on Ask and Guess - Less Wrong

68 [deleted] 01 December 2010 05:54PM

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Comment author: JoshuaZ 01 December 2010 07:09:02PM 16 points [-]

I have a bias in that I really, really don't understand the "guess" mentality. Or rather, I see how it could develop but I don't understand how people once they are aware of the breakdown don't immediately say "hey! Ask is more efficient and less likely to lead to misunderstandings." While a culture that is a mix of Askers and Guessers will have a lot of misunderstandings (and likely more than a pure Ask or pure Guess culture), it seems that Guessers frequently have more serious misunderstandings due to poor guessing even when interacting with other Guessers. In contrast, Askers rarely have a problem interacting with other Askers in the same way. So it seems that utility is maximized with Askers. There's likely some biases coming into play in constructing this argument in that I'm heavily an Asker, and I've tried in areas I was more of a Guesser to move towards being more of an Asker because it just seems to work better. I'd be enlightened if someone could point out where my logic about ideal cultures breaks down.

Comment author: Yvain 01 December 2010 09:24:42PM 49 points [-]

Consider an "ask culture" where employees consider themselves totally allowed to say "no" without repercussions. The boss would prefer people work unpaid overtime so ey gets more work done without having to pay anything, so ey asks everyone. Most people say no, because they hate unpaid overtime. The only people who agree will be those who really love the company or their job - they end up looking really good. More and more workers realize the value of lying and agreeing to work unpaid overtime so the boss thinks they really love the company. Eventually, the few workers who continue refusing look really bad, like they're the only ones who aren't team players, and they grudgingly accept.

Only now the boss notices that the employees hate their jobs and hate the boss. The boss decides to only ask employees if they will work unpaid overtime when it's absolutely necessary. The ask culture has become a guess culture.

Comment author: IanKanchax 02 December 2010 01:42:38AM 1 point [-]

Is this a concrete example? Or based on one or many? I am having trouble considering it. (Walmart perhaps?)