My summary of chapter 9, for anyone who cares:

Fear kills work. Inspire coworkers by showing them appreciation, courtesy, and respect. Show them they're important. Get them to work in their comparative advantage, and where they are intrinsically motivated. Explain the reasons why you ask for things. Someone must be responsible and accountable for each task. Avoid clanning; get staff to work together on shared projects and enjoy relaxation time together. Measure things, to see what works. Avoid unrealistic expectations. Shield workers from non-essential bureaucracy.