Elizabeth comments on Procedural Knowledge Gaps - Less Wrong
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If there is some metadata about names that you can remember more easily (rhymes with X, name of Y character from fiction, would have been taunted on the playground because of Z) use that. I tend to ask people how to spell their names so I can embed the information as text instead of much-more-slippery-for-me sounds.
Having people spell their names does sometimes help, but also tends to be a bit awkward. I occasionally wish everyone would just get their names tattooed on their foreheads!