kurokikaze comments on Offense versus harm minimization - Less Wrong
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We may be talking at cross-purposes. Are you arguing that if someone says something I find offensive, it is more productive for me to respond in the form of "You are a bad person for saying that and I demand an apology?" than "I'm sorry, but I was really hurt by your statement and I request you not make it again"?
Maybe the most productive variant is just to ignore the offender/offence?
On a slightly unrelated note, one psychologist I know has demonstrated me that sometimes it's more useful to agree with offence on the spot, whatever it is, and just continue with conversation. So I think in some situations this too may be a viable option.