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Strange7 comments on Behaviorism: Beware Anthropomorphizing Humans - Less Wrong
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That's the difference between trying to save cute pandas and trying to rebalance a broken ecosystem.
To give somebody good advice, you need to understand what they actually want. Then you can introduce an idea into their mind for a behavior which will lead to them succeeding. The customer never knows what he really needs ; if he did, he wouldn't be a customer.