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gwern comments on When programs have to work-- lessons from NASA - Less Wrong
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As a user of those apps i strongly disagree. If i add up the time spent waiting for crashed software, filing bug reports and troubleshooting incompatibilities i have lost a considerable portion of my lifetime.
Also if software "just works" my company could save millions on the IT support department. And yes, we would be willing spend some extra money if a software manufacturer can back up these claims.
But how would one back up these claims? The difficulty of verification is one reason software markets sometime resembles lemon markets.