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eugman comments on Rational Communication - Less Wrong
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To everyone in general, I would be very interested in any suggested books or textbooks that cover this subject. How to win friends and influence people is a somewhat related classic.
They're technically about dealing with kids, but I like How To Talk So Kids Will Listen And Listen So Kids Will Talk and others by the same authors.
Andrew Gelman also recommended that one. Now that two people I respect have recommended it I may have to check it out.