I am trying to be more empathetic with someone, and am having trouble understanding their behavior. They practice the "stubborn fundamental attribution error": someone who does not in fact behave as expected (as this individual imagines she would behave in their place) is harshly judged (neurotic, stupid, lazy, etc.). Any attempts to help her put herself in another's shoes are implacably resisted. Any explanations which might dispel harsh judgement are dismissed as "justifications". One example which I think is related is what I'll call "metaphor blindness". A metaphor that I expect would clarify the issue, the starkest example of which is a reductio ad absurdum, is rejected out of hand as being "not the same" or "not relevant". In abstract terms, my toolkit for achieving consensus or exploring issues rationally has been rendered useless.

Two questions: does my concept of "metaphor blindness" seem reasonable? And...how can I be more empathetic in this case? I'm being judgemental of her, by my own admission. What am I not seeing?