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CronoDAS comments on How would you talk a stranger off the ledge? - Less Wrong
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I once actually tried calling one of those hotlines to see what they were like; I waited on hold for a while and then gave up.
If you had to wait on hold, then it's a damn good thing you gave up because otherwise you'd have been taking up the time of their people "to see what they were like" when instead they could have been, y'know, trying to help someone who was suicidal.
(Assuming for the sake of argument that they actually are helpful on balance, which seems likely.)
Well, I was also feeling pretty down at the time, but sometime between deciding "maybe I should try calling" and getting frustrated with being on hold, I started feeling better.
This suggests a novel sort of therapy for depression...