jsalvatier comments on Minicamps on Rationality and Awesomeness: May 11-13, June 22-24, and July 21-28 - Less Wrong

24 Post author: AnnaSalamon 29 March 2012 08:48PM

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Comment author: AShepard 30 March 2012 02:00:05AM *  14 points [-]

I'd suggest measuring the Net Promoter Score (NPS) (link). It's used in business as a better measure of customer satisfaction than more traditional measures. See here for evidence, sorry for the not-free link.

  1. "On a scale of 0-10, how likely would you be to recommend the minicamp to a friend or colleague?"
  2. "What is the most important reason for your recommendation?

To interpret, split the responses into 3 groups:

  • 9-10: Promoter - people who will be active advocates.
  • 7-8: Passive - people who are generally positive, but aren't going to do anything about it.
  • 0-6: Detractor - people who are lukewarm (which will turn others off) or will actively advocate against you

NPS = [% who are Promoters] - [% who are Detractors]. Good vs. bad NPS varies by context, but +20-30% is generally very good. The followup question is a good way to identify key strengths and high priority areas to improve.

Comment author: jsalvatier 30 March 2012 06:25:00PM 5 points [-]

Here is the evidence paper.