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Morendil comments on SotW: Be Specific - Less Wrong
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Exercise - filing bug reports. Have attendees use software that sucks (that they provide, e.g. on their mobile device, or that you provide, e.g. over the Web), or recall occasions where they used software that sucked. Ask them to describe the problem they encountered in enough detail that someone else can reproduce it, or deduce something useful such as a workaround.
"It needs to be about 20% cooler."