lsparrish comments on Most transferable skills? - Less Wrong

16 Post author: kalla724 11 May 2012 09:58PM

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Comment author: lsparrish 14 May 2012 06:06:50PM 2 points [-]

A skill I learned during my brief time as a developmental therapy tech that has transferred well to my current technical support job: the Crisis Cycle from the Mandt system.

Here are the seven phases and responses that therapy techs are trained to take:

  • Baseline - Personal Best / Keep Doing What You’re Doing
  • Stimulation or Trigger - Transitional Behavior / Removal Of or From Stress and Stimuli
  • Escalation - Incident / Offering Options, then Setting Limits
  • Crisis – Different for Everyone / Least Amount of Interaction Necessary
  • De-Escalation – Cautious Assessment / Structured Cooling-Off
  • Stabilization - Processing / Active Listening
  • Post-Crisis - Recovery / Observation and Support

The same basic tactics work on people who do not have developmental disabilities.

Comment author: Nornagest 17 November 2014 11:37:01PM *  0 points [-]

I'm a bit late to the party here, but on the off-chance that this is getting read by someone with the necessary background, can you elaborate a bit on these for someone that doesn't have it? I'm particularly interested in "Different for Everyone/Least Amount of Interaction Necessary".

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