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Yes, it was on iPhone (specifically iPhone 1) and the owner said that he is disappointed by the situation and knows no solution. Maybe Apple fixed this problem later among some others like copy-paste.
I started with the iPhone 4. So there's the solution to his problem: upgrade, and experience wonderful new worlds of just-worksness!
Unfortunately for Apple, I already own an n810, and my expectations of the device willing to work in a sane-from-my-POV way, not "just work somehow" are heightened well beyond anything an Apple product can ever provide.
Clarification: I know, what I call sanity is a minority wish, and I am simply not using any devices that actively work against it.
My original point was that it is not like excellence is the driving idea of iPhone; releasing right-hand-only iPhone4 has shown that not much has changed.
Also, a device with a more-than-400MHz-CPU, more-than-128MB-RAM and more-than-1GB-storage that cannot run OpenOffice/LibreOffice without fighting what manufacturer did doesn't "just work".