DSimon comments on Beware Trivial Inconveniences - Less Wrong

90 Post author: Yvain 06 May 2009 10:04PM

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Comment author: DSimon 10 January 2011 05:23:02PM 9 points [-]

This is basically a free $200 for filling out an annoying form, but companies can predict that customers will continually fail to complete it.

Another possible strategy is to just "lose" a small percentage (or a large percentage) of such forms submitted, on the grounds that the additional effort of remembering that you were supposed to get a rebate and calling them on it would push more people under the effort threshold.

Comment author: gwern 10 January 2011 05:33:21PM *  8 points [-]

This has happened to me, I think. Filled out a rebate for a printer, mailed it in, and... nothing. I understand companies outsource rebate processing, and so it wouldn't surprise me if that meant perverse/anti-consumer incentives much like one sees with professional arbitrators.

Comment author: MarkusRamikin 22 December 2013 07:42:38AM 1 point [-]

Did you call them on it?

Comment author: gwern 05 August 2014 11:09:53PM *  4 points [-]

No. I'd long since lost most of the documentation, and it wasn't worth whatever effort it would have taken. What do you do, go to small claims court? That's at least a wasted day.

I just stopped paying attention to anything to do with rebates and price things at the original full price. Fool me once etc.