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Hmm, I definitely see where you're coming from, and I don't (usually) want my comments to hurt anyone. If my comments were consistently upsetting people when I was just trying to have a normal conversation, then I would want to know about this and fix it - both because I actually do care about people's feelings, and because I don't want to prevent every single interesting person from conversing with me. It would take a lot of work, and it would go against my default conversational style, but it would be worth it in the long run.
However, it sounds more like there's a cultural/gender difference on LW. That is, different people prefer different paddings of niceness. Currently, the community has a low-niceness-padding standard, which is great for people who prefer that style of interaction, but which sucks for people who would prefer more niceness-padding, and those people are either driven away from the community or spend much of their time here feeling alienated and upset.
So the question here is, should we change LW culture? I personally would prefer we didn't, because I like the culture we have now. I don't support rationalist evangelism, and I'm not bothered by the gender imbalance, so I don't feel a need to lure more women onto LW by changing the culture. Is this unfair to rationalist women who would like to participate in LW discussions, but are put off by the lack of friendliness? Yes, it is. But similarly, if we encouraged more niceness padding, this would be unfair to the people who prefer a more bare-bones style of interaction.
(It could be that it's easier to adjust in one direction - maybe it's easier to grow accustomed to niceness padding than to the lack thereof. In that case, it might be worth the overhead.)
Regarding your example...
See, I would have classified this as "disrespect" rather than "unfriendliness". In the first version, the person is admitting that he/she was unclear, and is trying to correct it - a staple of intellectual discussion, which often serves to elucidate things through careful analysis. In the second version, the person is saying "I'm right and you're wrong", which means that the discussion has devolved into an argument, instead of two people working together towards greater understanding.
What about these examples?
I would tend towards the second or third, personally. The first has "sorry" in it, which seems unnecessarily apologetic to me. People frequently state things unclearly and then have to elucidate them; it's part of the normal discussion process, and not something to be sorry for. The fourth sounds unnecessarily abrupt to me (though I imagine it'd depend on the context). I'm curious what other people think w.r.t. these examples.
Yes, any niceness level will involve a trade off between the two preferences. I prefer a leaner and meaner LW.
The ideal might eventually be a two or more track LW. I'm willing to bet that we're losing some people whose thinking we'd want, but who find the courtesy level too polite or too harsh. I'd also bet that, while it seems that the courtesy level here isn't friendly enough for a lot of women, there are also men who'd like a friendlier version.
It's Rattler's and Eagles all over again, but probably worse. It's not evaporative cooling, it's cluster dissociation with actual differences from the start. The general behavior of each group shifts toward their new means - away from each other.
The best answer is hard. We continue to talk about this in a productive manner until our preferences, behavior, perceptions, and trusts shift.
Some behaviors change. Some interpretations change. Some reactions change.
I don't know that it will make such a big difference. The preferences may start biologically, and are likely reinforced in other parts of our lives regardless. But this could at least improve information and separate real preferences from habitual unexamined behaviors.
I cannot agree with this enough.
I also want to be clear that I do not think that this requires putting niceness padding on every statement and interaction. Just enough padding on enough interactions that a new person can believe that they will get a padded response instead of seeing no alternative but that they will receive an unpadded response.
I don't think I've ever heard of anyone leaving because the discussion was too polite or too nice for their tastes! I may be biased in this, but my intuition is that people who are against encouraging niceness really overestimate how much noise it would actually add, and maybe even how few hedons they'd get from receiving it (but I may well be wrong on this second part).
And I definitely agree that niceness isn't an attractor to just women. I think a better way of looking at it is that there is a distribution of prioritising niceness in each gender, so the current level might be too low for something like 70% of women and 20% of men (I find myself on the fence about whether I want to bother engaging with the community, for example, and a higher level would probably push me over towards the engagement side).
My impression is that there are people who really like the freedom to be insulting.
I agree with the rest of your points.
To add a single data point: I left one other community largely because it was developing (and enforcing) social norms that had me jumping through too many hoops before I could voice criticism or disagreement; and I had serious issues with a second one for similar reasons, although different things drove me away in the end. I'm happy with LW's current culture, but there's a fairly wide range of preferences and I don't think I'm on the extreme aggressive end of the spectrum.
I actually completely agree that being able to express criticism freely is valuable, I just think there are many non-censorious approaches to niceness we can use.
For example, if the top 20 posters (by recent post karma) decided to all be nicer, I'd expect that that would shift community norms towards niceness looking high-status and consequently the whole community trying to be nicer as a result. Alternatively, adding something like "Please consider [above poster's name] feelings before hitting 'Comment'!" above the comment field would probably increase niceness (not that I recommend this specifically, since it would sound overly silly, but maybe a similar injunction to "imagine yourself as having their point of view" appearing 1 time in 5 could be viable). I'm sure there are other options as well that would promote niceness without feeling particularly restrictive or censorious.
(Hopefully I'm interpreting your objections correctly!)
Sure, it's possible to encourage niceness without deleting anything that wouldn't be deleted in a less nice regime, but I don't think censorship was my true objection -- or at least my only serious objection -- in either of the cases I mentioned.
Thing is, nice is costly. "Don't be a jerk" is a fairly low bar to clear, but if you have expectations beyond that -- if you're actually treating apparent agreeableness as a terminal value w.r.t. post quality, to put it in LW-speak -- then that implies putting effort into optimizing for it. Which then implies less effort going into optimizing for insight or clarity, since most of us don't have an unlimited amount of effort budgeted for composing LW posts. To make matters worse, niceness in Anglophone culture generally implies indirection: avoiding direct reference to potentially sensitive points, and working around that with a variety of more or less standardized circumlocutions. Which of course directly reduces clarity. It might be another story if English had a richer formal register, but it doesn't.
I recognize that others might have more unpleasant emotional responses to direct language than I, and I further recognize that that links into a variety of heuristics which affect exactly the same clarity considerations I've been talking about. But, and speaking only for myself here, I'd rather run the risk of occasionally being chafed if it means I have a better chance of integrating what's being said.
I think I get better responses even on Less Wrong if I put effort into sounding friendly when I write my comment.