[Link] The Worst-Run Big City in the U.S.

The Worst-Run Big City in the U.S.

A six page article that reads as a very interesting autopsy of what institutional dysfunction in the intersection of government and non-profits looks like. I recommend reading the whole thing.

Minus the alleged harassment, city government is filled with Yomi Agunbiades — and they're hardly ever disciplined, let alone fired. When asked, former Board of Supervisors President Aaron Peskin couldn't remember the last time a higher-up in city government was removed for incompetence. "There must have been somebody," he said at last, vainly searching for a name.

Accordingly, millions of taxpayer dollars are wasted on good ideas that fail for stupid reasons, and stupid ideas that fail for good reasons, and hardly anyone is taken to task.

The intrusion of politics into government pushes the city to enter long-term labor contracts it obviously can't afford, and no one is held accountable. A belief that good intentions matter more than results leads to inordinate amounts of government responsibility being shunted to nonprofits whose only documented achievement is to lobby the city for money. Meanwhile, piles of reports on how to remedy these problems go unread. There's no outrage, and nobody is disciplined, so things don't get fixed.

You don't say?

In 2007, the Department of Children, Youth, and Families (DCYF) held a seminar for the nonprofits vying for a piece of $78 million in funding. Grant seekers were told that in the next funding cycle, they would be required — for the first time — to provide quantifiable proof their programs were accomplishing something.

The room exploded with outrage. This wasn't fair. "What if we can bring in a family we've helped?" one nonprofit asked. Another offered: "We can tell you stories about the good work we do!" Not every organization is capable of demonstrating results, a nonprofit CEO complained. He suggested the city's funding process should actually penalize nonprofits able to measure results, so as to put everyone on an even footing. Heads nodded: This was a popular idea.

Reading this I had to bite my hand in frustration.

There are two lessons here. First, many San Francisco nonprofits believe they're entitled to money without having to prove that their programs work. Second, until 2007, the city agreed. Actually, most of the city still agrees. DCYF is the only city department that even attempts to track results. It's the model other departments are told to aspire to.

But Maria Su, DCYF's director, admitted that accountability is something her department still struggles with. It can track "output" — what a nonprofit does, how often, and with how many people — but it can't track "outcomes." It can't demonstrate that these outputs — the very things it pays nonprofits to do — are actually helping anyone.

"Believe me, there is still hostility to the idea that outcomes should be tracked," Su says. "I think we absolutely need to be able to provide that level of information. But it's still a work in progress." In the meantime, the city is spending about $500 million a year on programs that might or might not work.

What the efficient charity movement has done so far looks much more impressive in light of this. Reading the rest of the article I think you can on your own identify the problems caused by lost purposes, applause lights and a dozen or so other faults we've explored here for years.

Discussions here are in many respects a comforting illusion, this is what humanity is like out there in the real world, almost at its best, well educated, wealthy and interested in the public good.

Yes it really is that bad.

The Worst-Run Big City in the U.S.

A six page article that reads as a very interesting autopsy of what institutional dysfunction in the intersection of government and non-profits looks like. I recommend reading the whole thing.

Minus the alleged harassment, city government is filled with Yomi Agunbiades — and they're hardly ever disciplined, let alone fired. When asked, former Board of Supervisors President Aaron Peskin couldn't remember the last time a higher-up in city government was removed for incompetence. "There must have been somebody," he said at last, vainly searching for a name.

Accordingly, millions of taxpayer dollars are wasted on good ideas that fail for stupid reasons, and stupid ideas that fail for good reasons, and hardly anyone is taken to task.

The intrusion of politics into government pushes the city to enter long-term labor contracts it obviously can't afford, and no one is held accountable. A belief that good intentions matter more than results leads to inordinate amounts of government responsibility being shunted to nonprofits whose only documented achievement is to lobby the city for money. Meanwhile, piles of reports on how to remedy these problems go unread. There's no outrage, and nobody is disciplined, so things don't get fixed.

You don't say?

In 2007, the Department of Children, Youth, and Families (DCYF) held a seminar for the nonprofits vying for a piece of $78 million in funding. Grant seekers were told that in the next funding cycle, they would be required — for the first time — to provide quantifiable proof their programs were accomplishing something.

The room exploded with outrage. This wasn't fair. "What if we can bring in a family we've helped?" one nonprofit asked. Another offered: "We can tell you stories about the good work we do!" Not every organization is capable of demonstrating results, a nonprofit CEO complained. He suggested the city's funding process should actually penalize nonprofits able to measure results, so as to put everyone on an even footing. Heads nodded: This was a popular idea.

Reading this I had to bite my hand in frustration.

There are two lessons here. First, many San Francisco nonprofits believe they're entitled to money without having to prove that their programs work. Second, until 2007, the city agreed. Actually, most of the city still agrees. DCYF is the only city department that even attempts to track results. It's the model other departments are told to aspire to.

But Maria Su, DCYF's director, admitted that accountability is something her department still struggles with. It can track "output" — what a nonprofit does, how often, and with how many people — but it can't track "outcomes." It can't demonstrate that these outputs — the very things it pays nonprofits to do — are actually helping anyone.

"Believe me, there is still hostility to the idea that outcomes should be tracked," Su says. "I think we absolutely need to be able to provide that level of information. But it's still a work in progress." In the meantime, the city is spending about $500 million a year on programs that might or might not work.

Discussions here are in many respects a comforting illusion, this is what humanity is like out there in the real world, almost at its best, well educated, wealthy and interested in the public good.

Yes it really is that bad.

San Francisco historian Charles Fracchia recalls Mayor George Christopher's ploy after his plan to lure the New York Giants to San Francisco hit a snag in the late 1950s. It all hinged on building Candlestick Park, and doing that hinged on buying land in Hunters Point from real estate magnate Charlie Harney for $65,000 an acre. The trouble was, the city had sold that same land to Harney only five years previously for a fraction of the price.

"There was opposition to this from high-minded people in San Francisco," Fracchia says. "So Christopher got his opponents as well as his proponents together, and had 10 cases of scotch delivered up to this meeting at the Pacific Union Club. The scotch was drunk, and everyone came to the conclusion — yes, keep Candlestick Park."

When it comes to mismanaging a city, San Francisco has pulled a 180 — in half a century, we've gone from "city fathers" (if you liked them) or "oligarchs" (if you didn't) operating with limited input from the people to a hyperdemocracy. Overpaying for a Candlesticklike bad land deal today wouldn't be settled during a drunken soirée, but via years of high-decibel public meetings, developers being made to bleed funds to nonprofits of city supervisors' choosing, and any number of bond measures or other trips to the ballot box — all of which, when put together, could conceivably cost as much as the bad land deal itself. Maybe more.

For all its scotch-soaked flaws, the city of yore did not suffer from these problems. While archaic and stridently antidemocratic by today's standards, the system of government cobbled together by a citizens' commission in 1931 largely did what our forebears wanted it to do — mind the store and eliminate rampant corruption.

From 1932 until 1996, much of city government was handled by a powerful chief administrative officer (CAO), appointed to a 10-year term and tasked with overseeing the city's largest departments. The job was to take politics out of city management. (Today's San Francisco is so intensely saturated with politics down to the minutiae that the supervisors' recent appointment of a transit expert to a transit board — and not a union plumber — was seen as a deeply political move and an affront to organized labor.) The CAO was charged with making the city's largest decisions in an apolitical manner; the major portion of the job was keeping the books on the most vital departments and making sure they were running smoothly. In a manner of speaking, the CAO was a living, breathing accountability measure. The city certainly made its share of lousy calls, but the sloth, waste, and dysfunction emblematic of today's city government would have been shocking.

Over time, however, the CAO's purview was replaced by that hyperdemocracy. The reasonable notion that the people of San Francisco should have input into how things are run has turned into the democratic equivalent of death by a thousand cuts; as everybody gets a voice, democracy votes accountability down. When everyone's in charge, no one is. "In the old days, they ran roughshod over opposing views," Fracchia says. "Today, all ya got is opposing views. Pick your poison."

Wait maybe he has been reading Unqualified Reservations?

There are ways San Francisco can maintain its rampant democracy while establishing a system that abhors waste and incompetence:

Return much of the day-to-day control of city operations to an unelected, long-term city manager — who would also be responsible for negotiating union contracts.

Institute detailed citywide planning to avoid waste and duplication of services, while ensuring essential city functions are provided for.

Emphasize best practices in each individual city department, and let go of workers who aren't needed because of productivity gains.

Eliminate all budget set-asides and mandatory staffing levels, and let the city develop budgets that meet the needs of today and tomorrow, not yesterday.

Fire people who are incompetent — and that includes those at the top-heavy manage-ment level.

Instead of telling us how much money has been spent on a problem, focus on whether the problems are getting solved.

Yet it would take a seismic event to spur the city to shake off caked-on layers of status quo — a literal earthquake, or a figurative one. (Perhaps a meteor vaporizing City Hall in 2012.)

The far more likely scenario is that nothing will happen. The city will continue its orgy of waste and incompetence. San Francisco can afford plenty of both: We're rich — and getting richer all the time. According to the controller's office, San Franciscans' per-capita income jumped from an already-generous $58,244 in 2004 to $74,515 last year.

Of course, for many San Franciscans, those numbers represent another failure. They point to an exodus. The city's middle class is melting away faster than polar ice. With them, economists and demographers say, goes any realistic hope that voters will demand serious change in search of long-term reform.

On second thought maybe living in San Francisco and thinking about it too much makes you sound like Moldbug.

As someone who makes weekly forays into San Francisco, I strongly suspect that many of Molbug's more extreme beliefs regarding the current state of US politics are a result of him generalizing from living in SF. I also suspect I'd be far less sympathetic to Moldbug if I grew up in, say, rural Texas rather than the Bay Area.

25TimS14y

You are on record as saying that you don't like the level of political discussion on this site. Adding more political discussion from your favored side is not an intervention likely to decrease the frequency of political discussion on this site.

43

[Link] The Worst-Run Big City in the U.S.

43

43

43

[Link] The Worst-Run Big City in the U.S.

43

43