The Worst-Run Big City in the U.S.

A six page article that reads as a very interesting autopsy of what institutional dysfunction in the intersection of government and non-profits looks like. I recommend reading the whole thing.

Minus the alleged harassment, city government is filled with Yomi Agunbiades — and they're hardly ever disciplined, let alone fired. When asked, former Board of Supervisors President Aaron Peskin couldn't remember the last time a higher-up in city government was removed for incompetence. "There must have been somebody," he said at last, vainly searching for a name.

Accordingly, millions of taxpayer dollars are wasted on good ideas that fail for stupid reasons, and stupid ideas that fail for good reasons, and hardly anyone is taken to task.

The intrusion of politics into government pushes the city to enter long-term labor contracts it obviously can't afford, and no one is held accountable. A belief that good intentions matter more than results leads to inordinate amounts of government responsibility being shunted to nonprofits whose only documented achievement is to lobby the city for money. Meanwhile, piles of reports on how to remedy these problems go unread. There's no outrage, and nobody is disciplined, so things don't get fixed.

You don't say?

In 2007, the Department of Children, Youth, and Families (DCYF) held a seminar for the nonprofits vying for a piece of $78 million in funding. Grant seekers were told that in the next funding cycle, they would be required — for the first time — to provide quantifiable proof their programs were accomplishing something.

The room exploded with outrage. This wasn't fair. "What if we can bring in a family we've helped?" one nonprofit asked. Another offered: "We can tell you stories about the good work we do!" Not every organization is capable of demonstrating results, a nonprofit CEO complained. He suggested the city's funding process should actually penalize nonprofits able to measure results, so as to put everyone on an even footing. Heads nodded: This was a popular idea.

Reading this I had to bite my hand in frustration.

There are two lessons here. First, many San Francisco nonprofits believe they're entitled to money without having to prove that their programs work. Second, until 2007, the city agreed. Actually, most of the city still agrees. DCYF is the only city department that even attempts to track results. It's the model other departments are told to aspire to.

But Maria Su, DCYF's director, admitted that accountability is something her department still struggles with. It can track "output" — what a nonprofit does, how often, and with how many people — but it can't track "outcomes." It can't demonstrate that these outputs — the very things it pays nonprofits to do — are actually helping anyone.

"Believe me, there is still hostility to the idea that outcomes should be tracked," Su says. "I think we absolutely need to be able to provide that level of information. But it's still a work in progress." In the meantime, the city is spending about $500 million a year on programs that might or might not work.

What the efficient charity movement has done so far looks much more impressive in light of this. Reading the rest of the article I think you can on your own identify the problems caused by lost purposes, applause lights and a dozen or so other faults we've explored here for years.

Discussions here are in many respects a comforting illusion, this is what humanity is like out there in the real world, almost at its best, well educated, wealthy and interested in the public good.

Yes it really is that bad.