To me it sounds like a complaint about what are variably called "cargo-cult", "voodoo", or "superstitious" practices in IT: repeating curative procedures that are available to mind, without understanding why (or if) they ever worked, in situations where they may not have any application. There are a lot of procedures that users can learn by rote without having to know why they ever work, and that are cheap and safe enough that using them when they don't do any good isn't likely to do any harm either.