gwern comments on Open Thread, March 1-15, 2013 - Less Wrong

3 Post author: Jayson_Virissimo 01 March 2013 12:00PM

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Comment author: gwern 12 March 2013 08:43:01PM *  15 points [-]

Zeo Inc is almost certainly shutting down.

Zeo users should assume the worst and take action accordingly:

  1. Update your sleep data and then export all your sleep data from the Zeo website as a CSV (the bar on the right hand side, in tiny grey text)
  2. Upgrade your Zeo with the new firmware if you have not already done so, so it will store unencrypted data which can be accessed without the Zeo website.
  3. Depending on how long you plan to use your Zeo, you may want to buy replacement headbands (~$15 each, I think you can get a year's use out of them). Amazon still stocks the original bedside unit's replacement headbands and the cellphone/mobile unit replacement headbands but who knows how many they still have?

I'm sad that they're closing down. I've run so many experiments with my Zeo, and there doesn't seem to be any successor devices on the horizon: all the other sleep devices I've read of are lame accelerometer-based gizmos.

Comment author: skjonas 13 March 2013 04:53:28PM 1 point [-]

I'm sad about this as well. The Zeo has been the only QS thing that I've been able to get my girlfriend to use, and it has increased her understanding of her sleep patterns dramatically.

I now look back with a twinge of anger at all the times that someone told me that they track their stages of sleep too, but with their iphone app and "it was only a dollar."

And to be clear, you can only upgrade the firmware on the Zeo bedside unit, right?

Comment author: gwern 13 March 2013 05:27:58PM 0 points [-]

And to be clear, you can only upgrade the firmware on the Zeo bedside unit, right?

I don't know anything about the mobile unit.

Comment author: Qiaochu_Yuan 13 March 2013 01:02:46AM 1 point [-]

What about aspiring Zeo users? Is it too late to get in on this?

Comment author: gwern 13 March 2013 01:09:03AM 2 points [-]

Depends. If you know that it's shutting down, are willing to handle the data exporting yourself, and also are willing to possibly pay rising costs for a Zeo unit and replacement headbands...

I know I don't intend to stop (already bought another 3 replacement headbands on Amazon), but I've already used my Zeo for a long time and seem to be pretty unusual in how much I use it.

Comment author: Jayson_Virissimo 12 March 2013 11:39:12PM 1 point [-]

Thanks for the heads up.

Comment author: confusionobligation 31 March 2013 03:48:20AM 0 points [-]

The firmware is no longer available on their site. I tried to email them, but I got an automated response telling me that customer service is no longer responding to emails and to check the help on their site. Can anyone share the 2.6.3R firmware?

Also, Amazon is sold out of the bedside headbands. Bad timing for me - I only have one left.

Comment author: gwern 31 March 2013 07:38:08PM 0 points [-]

Can anyone share the 2.6.3R firmware?

I am not sure whether there was not some per-user customization or something, but for what it's worth, here's the copy of my firmware: http://dl.dropbox.com/u/85192141/firmware-v2.6.3R-zeo.img

Also, Amazon is sold out of the bedside headbands. Bad timing for me - I only have one left.

2 or 3 days after I went around all Paul Revere-style, I was told that Amazon had run out. So I guess they turned out to not have many at all. (I had 3 left over from previously, and bought another 3, so I figure I should be able to get at least 3 more years out of my Zeo.)

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