Here's the thing about air-travel-related complaints.

Air travel is really unpleasant. Oh sure, it's technologically impressive, but the actual experience is terrible: sitting in a cramped space for hours on end, being in close proximity to so many other people; the pressure changes and the noise; the long, tiring process of arriving for your flight, which often takes longer than the actual flight and is quite stressful; the humiliating and absurd security procedures, which these days look more and more like ways for the government to gratuitously exercise its power...

So we've got this really impressive means of travel, which our society seems to have conspired to make as unpleasant as humanly possible. Ok, maybe it's all excusable and inevitable, just for the sheer amazingness of "ooh, we're FLYING through the AIR and so FAST!" etc. But then, after we pay the airline such impressive amounts of money for this amazing-but-unpleasant convenience, they don't deign to even serve us good drinks?

And what do the drinks have to do with how technologically impressive flight is, anyway? Are the people responsible for the drinks also the people who build, maintain, and fly the planes? What, are the drinks the pilot's responsibility, and he just can't be bothered, what with all that keeping the plane upright that he has to do? Did the Boeing engineer have "serve good drinks" on his to-do list, but just plain didn't get to it, tired as he was from all that "making sure the wings don't fall off" he had to do? No! The people responsible for the drinks had one damn job! And they're doing it badly! And then when people complain, they have the gall to evade responsibility by attempting to take credit for all that amazing science and engineering?!

In short, the quote is analogous to:

"I mean, when you think about it, our society is pretty freaking remarkable. We have computers, and indoor plumbing, and hundreds of channels on cable. Hundreds of millions of man-hours of work and struggle and research, blood, sweat, tears, and lives have gone into the history of all of our modern conveniences, and it has totally revolutionized the face of our planet and societies.

But look anywhere in the world, and I absolutely promise you that you will find someone who, in the face of all that incredible achievement, will be willing to complain about being mugged.

Being mugged, people."

Yeah, "everything is amazing so why are you complaining about this unrelated bad thing" is a fallacy. At this rate, all complaints about everything, ever, are apparently unwarranted.