So, in a business setting, you’ve got to provide value to your customers so that they pay for the goods and services that you’re providing. Philanthropy is unfortunate in that the people that your customer base is made of oftentimes are the people that are writing the checks to support you. The people that are writing the donation checks are what keep organizations in business oftentimes. The people that are receiving the services, then, are oftentimes not paying for the services, and therefore their voice is not heard. And so within the nonprofit space, we’ve created a system where he/she who tells the best story is the one that’s rewarded. There’s an incentive to push down the stories that are not of positive impact. There’s the incentive to pretend that there are no negative things that happen, there’s the incentive to make sure that our failures are never made public, and there’s the disconnected between who’s paying for the service and who’s receiving the services. When you disconnect those two aspects, you do not have accountability that acts in the best interest of the people who are receiving what we are all trying to do, which is just to help in places of great need.

Peter Greer