Hindsight bias is almost certainly a component. Plus, I was a friendly member of their in-group, providing free assistance with a major problem, so they had two strong reasons to be extra-agreeable.

Even so, in my experience, your second sentence does not match reality. As in, doing exactly that does not in fact yield responses skewing toward the second option, even among the very non-tech-savvy. Many of them don't know exactly how to set such a thing up (but know they could give a teenager $20 to do it for them, which falls under "trivial inconveniences"), but the idea is not new info to them.

My sample size here is small and demographically/geographically limited, so add as many grains of salt as you see fit.