gwern comments on Meta: social influence bias and the karma system - Less Wrong
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This paper is downloadable from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2369332
It seems to be a summary of their much longer 2007 paper: "Why do Online Product Reviews have a J-shaped Distribution? Overcoming Biases in Online Word-of-Mouth Communication"
The link has been updated and the longer paper added. Thank you for sharing.