Epictetus comments on How to fix academia? - Less Wrong
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If you go up the administration, at some point you reach someone who simply isn't equipped to evaluate a scientist's work. This may even just be the department head not being familiar with some subfield. Or it might be the Dean, trying to evaluate the relative merits of a physicist and a chemist. It's the rare person who knows enough about both fields to render good judgment. That's where metrics come in. It's a lot easier if you can point to some number as the basis for a decision. Even if it's agreed that number of publications or impact factor aren't good numbers to use, they're still convenient.