I worked at an ISP call center for a few years, doing tech support. My numbers weren't great, in terms of calls handled per day. I can't recall the number anymore, but while I usually got close, it was always a near thing. At some point my brain would just go numb.
If anyone is curious sitting at a phone for hours a day is soul crushing. Just FYI.
We got two 15 minute breaks and a half hour lunch. One day I decided to start taking a short break after every few calls, trying to amortize my half hour of small break time out over the whole day. I'd like to say it was because I carefully plotted out what would help me the most, but I was essentially an insensate beast at that point and can only thank my subconscious for its brave effort to keep me from dying. Anyway, the day I started doing that my numbers nearly doubled, and remained high from there on. The key, it seems to me now, wasn't just that I wasn't working during my two to five minute breaks, but that I would actually get completely away from my work area. Go the bathroom, get some water, buy a soda, bother the smokers, whatever. If I just sat at my desk browsing the internet, I got nowhere near the same feeling.
It was a unique revelation for me. True, I was taking more break time than I was allotted, because I'm bad at tracking things like that, but nobody cared because my numbers, and caller satisfaction, were rather high.
Yah - I can vouch for that. I need to leave my desk at lunchtime. Usually take a book up on the roof and I read. Anything as long as it is away. If I stay at the desk and websurf, I find I'm just not as productive, when I start working again.
I was recently having a conversation with some friends on the topic of hour-by-hour productivity and willpower maintenance—something I've struggled with my whole life.
I can avoid running away from a hard problem the first time I see it (perseverance on a timescale of seconds), and I can stick to the same problem for years; but to keep working on a timescale of hours is a constant battle for me. It goes without saying that I've already read reams and reams of advice; and the most help I got from it was realizing that a sizable fraction other creative professionals had the same problem, and couldn't beat it either, no matter how reasonable all the advice sounds.
"What do you do when you can't work?" my friends asked me. (Conversation probably not accurate, this is a very loose gist.)
And I replied that I usually browse random websites, or watch a short video.
"Well," they said, "if you know you can't work for a while, you should watch a movie or something."
"Unfortunately," I replied, "I have to do something whose time comes in short units, like browsing the Web or watching short videos, because I might become able to work again at any time, and I can't predict when—"
And then I stopped, because I'd just had a revelation.
I'd always thought of my workcycle as something chaotic, something unpredictable. I never used those words, but that was the way I treated it.
But here my friends seemed to be implying—what a strange thought—that other people could predict when they would become able to work again, and structure their time accordingly.
And it occurred to me for the first time that I might have been committing that damned old chestnut the Mind Projection Fallacy, right out there in my ordinary everyday life instead of high abstraction.
Maybe it wasn't that my productivity was unusually chaotic; maybe I was just unusually stupid with respect to predicting it.
That's what inverted stupidity looks like—chaos. Something hard to handle, hard to grasp, hard to guess, something you can't do anything with. It's not just an idiom for high abstract things like Artificial Intelligence. It can apply in ordinary life too.
And the reason we don't think of the alternative explanation "I'm stupid", is not—I suspect—that we think so highly of ourselves. It's just that we don't think of ourselves at all. We just see a chaotic feature of the environment.
So now it's occurred to me that my productivity problem may not be chaos, but my own stupidity.
And that may or may not help anything. It certainly doesn't fix the problem right away. Saying "I'm ignorant" doesn't make you knowledgeable.
But it is, at least, a different path than saying "it's too chaotic".