for every enthusiastic fan you produce with a work, you must also produce someone who hates it.

Kathy Sierra arguing along those lines, with emphasis on software expanding on Scott Adams on the subject. Sounds plausible.

ETA: I mean, useful as a general heuristic when thinking about whether something should be done or not for a product. Of course especially in software some things that gain undying love can be added in a fashion that does not distract those who don't want it.