wedrifid comments on Other people's procedural knowledge gaps - Less Wrong Discussion
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I wonder if they could be "taught" to use this:
My father is consistently amazed at my ability to successfully execute this algorithm several orders of magnitude faster than he can. Often I solve his problem by pointing out something on the same screen that he's been staring at for fifteen minutes.
(He should find some way of hiring himself out as a usability tester or something; if there's a way to misinterpret or overlook some option in a computer program, he'll find it.)