shbrill comments on Discussion: Socially Awkward Penguin as a tool for unraveling social enigmas - Less Wrong Discussion
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A technique: I defuse awkwardness by smiling and (humorously) describing the situation. In other words, I recognize when an uncomfortable silence is about to happen, and break it immediately by talking. Using the examples from the SAP video:
I like this. I find this kind of lampshading technique very helpful, provided you can lampshade in a way transforms the awkwardness into humour. For instance, if I have just made a foolish mistake, I will often say something like, "Wow. That was pretty embarrassing." as if I am marvelling at my own foolishness in amusement, rather than feeling shame.
People in conversation are generally not malicious and awkwardness is usually considered undesirable by all participants. It doesn't take a lot of effort to defuse it.