Matt,

I think you are doing a great job,in both implementing the changes and responding to the criticism. Though there have been some issues, that is normal for this sort of software upgrade, and I am pleased to note that my biggest concerns are reflected in the "immediately" section of your issues list. I'm sorry I haven't been vocal about my favorable opinions or my confidence that you can and will fix the problems. As a software developer myself, I know how discouraging it is when the users don't seem to appreciate your efforts.