"But you can't expect people to act rationally. We are emotional creatures."
This may be difficult to answer appropriately without knowing what the hypothetical speaker means with “emotions” (or "expect", for that matter). But the phrase seems to me like a potential cached one, so ve may not know it either.
A possible elevator response below:
Rationality is not Vulcan-like behavior; you don't have to renounce to your emotions in order to act rationally. Indeed, for most people, many emotions (like affection, wonder, or love) are very valuable, and applied rationality is knowing how to obtain and protect what is truly precious for you.
What is important is to rationally understand how your emotions affect your judgment, so you can try to consciously avoid or damper unwanted emotional reactions that would otherwise have undesirable consequences for you.
I'm trying to develop a large set of elevator pitches / elevator responses for the two major topics of LW: rationality and AI.
An elevator pitch lasts 20-60 seconds, and is not necessarily prompted by anything, or at most is prompted by something very vague like "So, I heard you talking about 'rationality'. What's that about?"
An elevator response is a 20-60 second, highly optimized response to a commonly heard sentence or idea, for example, "Science doesn't know everything."
Examples (but I hope you can improve upon them):
"So, I hear you care about rationality. What's that about?"
"Science doesn't know everything."
"But you can't expect people to act rationally. We are emotional creatures."
"But sometimes you can't wait until you have all the information you need. Sometimes you need to act right away."
"But we have to use intuition sometimes. And sometimes, my intuitions are pretty good!"
"But I'm not sure an AI can ever be conscious."
Please post your own elevator pitches and responses in the comments, and vote for your favorites!