I would agree that this is true. But there are lots of different communication skills, and humans are really bad at some of them, so "greatest strength" still leaves a lot of room for error. When I look at Ben and Luke's dialogue, I see places where they speak past each other, or walk into walls. And of course what Ben said was basically "we had some particular problems with communicating" - my claim is just that those problems are something we should aim to overcome.
But I'm just an amateur. If we have any psychology grad students on here, maybe we should shanghai them into figuring out how to start a communication dojo.
I seen that sort of 'talking past each other' happen very often when one side doesn't know the topic well enough for dialogue (but got a strong opinion anyway). I just don't think it is useful to view it as purely 'communication' problem. Perhaps the communication is good enough, and the ideas being communicated are bad (faulty). That's what you should expect with someone whose only notable accomplishments are at communicating, who's failing with multiple other people including university professors.
I thought Ben Goertzel made an interesting point at the end of his dialog with Luke Muehlhauser, about how the strengths of both sides' arguments do not match up with the strengths of their intuitions:
What do we do about this disagreement and other similar situations, both as bystanders (who may not have strong intuitions of their own) and as participants (who do)?
I guess what bystanders typically do (although not necessarily consciously) is evaluate how reliable each party's intuitions are likely to be, and then use that to form a probabilistic mixture of the two sides' positions.The information that go into such evaluations could include things like what cognitive processes likely came up with the intuitions, how many people hold each intuition and how accurate each individual's past intuitions were.
If this is the best we can do (at least in some situations), participants could help by providing more information that might be relevant to the reliability evaluations, and bystanders should pay more conscious attention to such information instead of focusing purely on each side's arguments. The participants could also pretend that they are just bystanders, for the purpose of making important decisions, and base their beliefs on "reliability-adjusted" intuitions instead of their raw intuitions.
Questions: Is this a good idea? Any other ideas about what to do when strong intuitions meet weak arguments?
Related Post: Kaj Sotala's Intuitive differences: when to agree to disagree, which is about a similar problem, but mainly from the participant's perspective instead of the bystander's.