Thank you very much for the thorough reply. I understand your position and experiences a lot better now, and I think we are broadly in agreement about what needs to happen on each side. I recognize that understanding alone is not going to solve these problems, especially in individual cases, but I think it's an important component for longer-term improvement. Judging from this post, you clearly do have empathy, and I could not reasonably ask any more in that regard than what you have already demonstrated.