Yes, in this particular situation, specifically her callousness in how severe a sentence she was imposing, without giving any specific advance notice about her criteria, and how coldly she rejected my pleas to have mercy on them. That's pretty clearly over the line, which is what I meant by "literally nuts" instead of just "nuts". The quite considerable concession she later made to reduce their punishment seemed, yes, more humanizing. So I'm not just trying to universally bash her, I know some people are friends with her and everything. Also I don't know that this exhibits a persistent personality trait, for example I was told they are making the rules more explicit in the contract, so I don't want to be seen as committing a fundamental attribution error. Also, I was using "lol" to defuse the warning just a little bit, since people who are already financially committed may be liable to freak out just a little bit too much and I didn't want to be sending the wrong signal... Ok, enough said.