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drethelin comments on The cup-holder paradox - Less Wrong Discussion
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I think car purchasers are much more likely to be insane than car manufacturers. Cupholders seem like exactly the sort of thing that someone might forget to look into when purchasing a car, but it is one of the most common complaints due to constant daily interaction.
How many buyers do you think actually walk away from cars due to shoddy cupholders? I think the amount of complaining indicates that most people go on to buy cars and then complain.
I also think you're ignoring self-selection effects among complainers. A lot fewer people are qualified to complain about performance and gas mileage, but everyone gets annoyed by cupholders. This is probably related to why a sex scandal is much more devastating to a politician than decades of shitty policy choices.
I agree, and I think I found a Wikipedia article which supports your claim and references the effect you are referring to, so I'll link that here: http://en.wikipedia.org/wiki/Parkinson%27s_law_of_triviality