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KatieHartman comments on The cup-holder paradox - Less Wrong Discussion
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I think car purchasers are much more likely to be insane than car manufacturers. Cupholders seem like exactly the sort of thing that someone might forget to look into when purchasing a car, but it is one of the most common complaints due to constant daily interaction.
How many buyers do you think actually walk away from cars due to shoddy cupholders? I think the amount of complaining indicates that most people go on to buy cars and then complain.
This was my first reaction, too. I recall my car-buying experience consisting mostly of me trying to keep up with my impressions about seat-feel, head space, visibility, dash design, etc. and trying to somehow aggregate that information with numbers that I really didn't know how to process in the first place (e.g. safety ratings, scores from reviews, prices vs. upkeep costs). It wasn't until I'd pretty much picked out my car that I made an effort to mentally simulate a typical drive.