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khafra comments on The cup-holder paradox - Less Wrong Discussion
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Incentives? Which specific person gets fired because people are complaining about car cupholders? If the answer is "I can't point to anyone like that" then nobody has an incentive to fix car cupholders.
I'd bet at 4 to 1 that a VP who earned a manufacturer's economy line a reputation as "those cars with the awesome cupholders" would have a much clearer path to the C-suite; but it seems difficult to empirically test.