This is specifically about why it's important to get assholes out of open source projects, but it applies in general. It includes an analysis of the social cost of keeping people around who frequently make other people unhappy, and in particular a way to balance the social costs (distraction, people doing much less work or leaving, useful volunteers not joining, assholes recruiting other assholes, etc.) of assholes against the useful work some of them do.
It's a project I'm at work on. (It turns out that knowing your flaws doesn't fix them.) I'm not as much of an asshole as I have been previously. I have actually recognised and successfully suppressed the urge on occasion! This is vast progress.
http://blip.tv/tech-love-live/osb09-donnie-berkholz-assholes-are-killing-your-project-2464449
This is specifically about why it's important to get assholes out of open source projects, but it applies in general. It includes an analysis of the social cost of keeping people around who frequently make other people unhappy, and in particular a way to balance the social costs (distraction, people doing much less work or leaving, useful volunteers not joining, assholes recruiting other assholes, etc.) of assholes against the useful work some of them do.