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ESRogs comments on Open thread for December 9 - 16, 2013 - Less Wrong Discussion
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Thanks! And out of curiosity, does the first book have much data backing it? The author's credentials seem respectable so the book would be useful even if it relied on mostly anecdotal evidence, but if it has research backing it up then I would classify it as something I need (rather than ought) to read.
I would like to offer further anecdotal evidence that NVC techniques are useful for understanding your own and other people's feelings and feeling empathy toward them.